Privacy Policy
This Privacy Policy explains how Caserandom collects, uses, stores, and shares personal information when you use our services. It also describes the choices you may have and how you can contact us with questions. This policy applies to information collected through the Caserandom platform and related support channels.
We aim to handle personal information responsibly and to apply privacy protections consistent with applicable laws and expectations, including requirements that may apply in Australia. This policy is written in clear terms, but some processing depends on technical features such as security monitoring and fraud prevention.
What this policy covers
This policy covers personal information that relates to an identified or identifiable individual. It includes information you provide directly, information collected automatically from your device, and information generated through your use of the platform. It does not cover third-party services that are not operated by Caserandom, even if they are used in connection with the platform.
Information we collect
The personal information we collect depends on how you use the platform. It may include:
- Account information such as username, login identifiers, and account settings.
- Contact information such as email address when you contact support or submit a request.
- Verification information if identity or ownership checks are required, which may include document images and related metadata.
- Transaction information such as payment status, timestamps, and risk signals associated with deposits or withdrawals.
- Usage information such as pages viewed, actions taken, feature interactions, and referral or campaign data.
- Device and technical data such as IP address, browser type, device identifiers, language settings, and security logs.
How we use your information
We use personal information to operate, secure, and improve Caserandom. Common purposes include:
- Providing the service, including account access, feature availability, and customer support.
- Keeping the platform secure, including fraud prevention, abuse detection, and account recovery.
- Processing transactions and managing risk, including verifying that activity appears authorised.
- Improving performance and user experience by analysing how features are used and where errors occur.
- Communicating with you about service messages, support responses, and policy updates.
Legal bases and consent
Where required, we process personal information based on one or more legal grounds. These may include performing a contract with you, complying with legal obligations, protecting vital interests, and pursuing legitimate interests such as platform security and service improvement. In some contexts, we may rely on your consent, for example where you choose to enable optional cookie categories or marketing preferences, where such choices are available.
International data transfers
Caserandom may use service providers and infrastructure located in different countries. This means personal information may be processed outside Australia. When we transfer information internationally, we aim to apply safeguards appropriate to the sensitivity of the data and the nature of the processing.
Retention
We keep personal information only as long as necessary for the purposes described in this policy. Retention periods vary depending on the type of information, why it was collected, and whether we must keep it to comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take steps to delete it or to de-identify it where appropriate.
Security
We use organisational and technical measures designed to protect personal information. These may include access controls, encryption in transit where supported, monitoring for suspicious activity, and internal policies governing access to sensitive data. No method of storage or transmission is completely secure, and you acknowledge that you use the service at your own risk.
Your choices and rights
You may have rights or choices regarding your personal information, depending on applicable law and your location. These may include the ability to request access, correction, or deletion of certain information, and to object to or restrict specific processing in some circumstances. You can also control certain tracking technologies through your browser settings and cookie controls.
To protect your account, we may need to verify your identity before responding to certain requests. In some cases, we may not be able to fulfil a request if doing so would compromise security, conflict with legal obligations, or require disclosure of information about another user.
Marketing preferences
Where Caserandom offers marketing messages, you can choose to opt out of non-essential communications using the controls provided in the message or within account settings where available. Service and security messages may still be sent when needed to operate the platform and protect your account.
Children and age limits
Caserandom is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, contact us so we can review and take appropriate steps.
Changes to this Privacy Policy
We may update this policy as the service evolves or to reflect changes in legal requirements and security practices. The latest version will be posted on the platform. Continued use of Caserandom means you accept the updated policy, to the extent permitted by applicable law.
Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact support@case-random.com.